Refund policy

Return and Refund Policy You have the right to return your order within 14 days of receiving it, without providing any reason. After notifying us of your return, you have an additional 14 days to send the product back. To be eligible for a return, the item must be in the same condition in which you received it: unworn, unused, with tags attached and, where possible, in its original packaging. Proof of purchase is required.


Requesting a Return To request a return, please contact us at info@deanog.nl. Once your request has been approved, you will receive instructions for returning your order.


Return Shipping The cost of return shipping is the responsibility of the customer. Returns should be sent to: Deanog
Groenweg 6
5296 LZ Esch
The Netherlands
Items returned without a prior return request unfortunately cannot be accepted.

Damages and Issues Please inspect your order upon receipt. If you receive a defective, damaged, or incorrect item, contact us as soon as possible at info@deanog.nl. We will carefully assess the issue and work with you to find an appropriate solution.

Exceptions As our products are handmade to order, certain items may be excluded from returns. This particularly applies to personalized or made-to-order products. Where applicable, this will be clearly stated on the product page.

We do not accept returns of: - Gift cards


Exchanges If you would like to receive a different product, you may return the original item and place a new order.

EU Right of Withdrawal For orders within the European Union, a statutory 14-day cooling-off period applies from the date you receive your order. During this period, you have the right to return your purchase without giving any reason, provided that the product remains in its original condition as described above.


Refunds Once we have received and inspected your return, we will notify you whether your refund has been approved. If approved, the refund will be processed within 14 days using the original payment method.
Please note that it may take some time for your bank or payment provider to process and post the refund to your account.


If you have any questions, please feel free to contact us at info@deanog.nl.