FAQ – Frequently Asked Questions
Do you have a question about Deanog, our working methods or products? Below you will find answers to the most frequently asked questions. We have carefully compiled this FAQ to give you quick clarity, both before and after your purchase.
Is your question not listed? Please feel free to contact us — we'd be happy to help
Order & Pay
How do I place an order with Deanog?
You can easily place an order through our webshop. Add the desired product to your shopping cart and follow the steps in the checkout process.
Which payment methods do you accept?
You can pay at Deanog with iDEAL, credit card, Apple Pay, Google Pay, and Klarna
Is my payment secure?
Yes. All payments are processed through secure and encrypted payment providers. Your data is not stored on our servers.
Can I cancel or change my order?
Please contact us as soon as possible. As long as the order has not yet gone into production, we will gladly check whether cancellation or modification is possible.
Order tracking & Shipping
How can I track my order?
Once your order has been shipped, you will receive a track & trace code by e-mail.
Which countries do you ship to?
We ship from the Netherlands to the Netherlands, the European Union, and the United Kingdom.
What happens if there's a delay?
Should the delivery time differ in exceptional cases, we will always contact you personally.
Made to Order
What does made to order mean at Deanog?
Made to order means that your bag is custom-made for you after the order is placed. We do not work with large inventories.
Are all products made to order?
Virtually all bags and accessories from the collection are made to order in our studio.
What is the delivery time for made-to-order products?
The average delivery time is 5–10 business days. More information can be found on the Production & Delivery page.
Can I return a made-to-order product?
Yes, provided the product is unused and in its original condition. See the Returns page for the conditions.
Custom Made
What is the Custom Made trajectory?
Custom Made is a separate design process alongside the fixed collection. Together, we develop a unique design that is made especially for you.
You can read more about this process on the Custom Made page.
What is the difference between Custom Made and the collection?
The collection consists of fixed designs. Custom Made starts from a blank slate and is separate from the collection.
Can I have a bag from the collection customized?
No. Designs and dimensions of the collection are not customized.
Is Custom Made always possible?
We work with a limited number of Custom Made trajectories per period. Each application is assessed individually.
Fit & Size
How do I choose the right rod length?
You can choose from S, M or L rods, depending on your height and desired carrying method. A size chart can be found on the Fit&Size page and with each product.
Are the fishing rods adjustable?
Yes, the rods are adjustable up to 20 cm with rifle buttons.
How do I determine the correct belt size?
Belt sizes are measured in centimeters and correspond to your waist circumference. You can find a comprehensive size chart on the Fit & Size page.
Can I customize the dimensions of a bag?
No. The dimensions of the bag itself are fixed.
Product & Maintenance
What material are Deanog bags made of?
Our bags are made from high-quality full-grain cowhide with a matte finish.
How do I best care for my bag?
Proper maintenance extends the lifespan of your bag. On the Care Tips page, you can read how to best care for your bag.
Does the leather develop a patina?
Yes. The leather ages naturally and develops a patina, which adds to the character of the bag. This is not wear and tear, but a natural process of the material.
Returns & Refunds
Can I return my order?
Yes, within 14 days of receipt, provided the product is unused and in its original condition. Please refer to the Returns page for more information.
Are made-to-order products returnable?
Yes, under the same conditions as above. See the Returns page for the conditions
Are custom-made products returnable?
No. Custom-made products are designed especially for you and cannot be returned.
When will I receive my refund?
After your return has been received and checked, the amount will be refunded within 14 days using the original payment method.
Warranty
Do I have a warranty on my Deanog bag?
Yes. We offer a 24-month warranty on material and manufacturing defects.
What is not covered by the warranty?
Normal wear and tear, patina, damage caused by improper use or incorrect maintenance are not covered by the warranty.
Gift cards
Do you offer gift cards?
Yes, Deanog gift cards are available digitally in various denominations.
How long is a gift card valid?
Our gift cards are valid for 24 months from the date of purchase.
Can I return a gift card?
No, gift cards cannot be returned or exchanged for cash. Please also see the Gift Card page for more information.
De Deanog Vergadering
What is The Deanog Assembly?
The Deanog Assembly is our membership for customers who feel connected to the brand.
What are the benefits of the membership?
Members receive updates, exclusive previews, and inspiration from the studio.
Can I unsubscribe?
Yes, you can unsubscribe at any time using the unsubscribe link in our emails.
Collection & New Designs
Do you release new models?
Deanog works with a permanent, carefully curated collection. Twice a year, this collection is expanded with a new design, when the design's content demands it.
Do you work with seasonal collections or drops?
No. Deanog does not follow seasonal collections or quick releases. Our designs are meant to be timeless and remain part of the collection as long as they fit the brand's vision.
How do I stay informed about new designs?
New models and updates are shared via The Deanog Assembly and our newsletter.
Retail & Partnerships
I'm interested in selling Deanog. Who should I contact?
For retail and partnership inquiries, please refer to our Retail Partnerships page.